Think back to the last time you purchased something. Was your customer service experience a positive one? If it wasn’t, you probably remember it well. But if it was, would your memory be as strong? Oftentimes, positive or average purchasing experiences don’t register, simply because nothing out of the ordinary happened.
The team at Superior Auto Electric & Parts wants to make every visit memorable. From the time you walk in until the time you leave, we take steps to go above and beyond to ensure you leave happy. It’s this level of service that keeps our customers in Easton, and Riegelsville, PA, Phillipsburg, NJ, and the surrounding areas coming back time and time again; it’s what gains us new customers.
When you come to our shop for service, we hope you’ll leave us a review. Online reviews have been shown to have a huge impact on a customer’s purchasing intent. Simply put, if you read something bad about a particular business, you are less inclined to patronize said business. 91% of customers have gone into a store because of an online experience. Upwards of 79% of customers trust online reviews as much as they trust personal recommendations. It’s those reviews that are so important to our business.
If for some reason you don’t have a positive experience at our shop, we want to hear about it. It is through customer feedback that we know what our strengths are, and what we could be doing better. If there’s something we’ve done wrong, we will work hard to ensure we remedy the situation so that it doesn’t happen again. If it’s something we’re doing right, we’ll keep doing it!
To learn more about our customer reviews, or to speak to a staff member about a particular experience you had at our shop, give us a call today at (610) 258-5191. We want to help improve your customer service experience at our Easton shop.
Please click anywhere to continue browsing our site.